Contact us

We want to hear from you

We're dedicated to providing the best service at Maria Tuca. Expect a reply within 24 hours as we strive to satisfy our customers.

Have a particular gemstone in mind for a custom piece? Let us know – we're excited to collaborate in creating something truly unique for you.

Get in touch!

Our customers' satisfaction is our number one priority.

We offer a 14-day return policy for most items, which means you have 14 days after receiving your item to request a return. Unfortunately, we cannot accept returns on sale items or gift cards.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that customers will be responsible for shipping costs.

Refer to our Refund Policy page for instructions on how to initiate your return.

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped. 

Standard delivery usually takes around 7 business days.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!

Free returns

Returns within 14 days receive a full refund (shipping excluded).

Worldwide shipping

Ship anywhere, rates available at checkout.

Free Shipping

Within Canada for orders over $120 and the US for orders over $200.